Lowe's
Market Delivery Support Specialist
Hebron, KY (XDT) 3981 · In-Office · Full-time · Posted Sep 10, 2026
- Experience
- 1-2 years in customer service or support roles.
About the job
Supports customers and internal teams by resolving delivery and order issues, managing claims, and coordinating with stores, vendors, distribution centers, and logistics partners.
What you'll do
- Handle customer inquiries, feedback, escalations, and delivery issues; monitor and resolve cases and alerts.
- Process order changes, delivery reschedules, special order tracking, and “Save the Sale” opportunities.
- Coordinate with stores, vendors, distribution centers, and 3PL partners; manage and update customer and cargo-related claims.
What they ask for
- 1-2 Years in customer service or support roles
- Ability to read, write, and perform basic math skills
- Strong interpersonal and problem-solving skills
- Proficiency in Microsoft Office Suite
Nice to have
- Experience with Inventory, processing returns and communicating with vendors
- Exposure to logistics or home delivery operations
Tools
Microsoft Office Suite, case/order management systems, Lowe’s claims portal
Model-written summary · the original posting is authoritative