Lowe's
Market Delivery Support Specialist
Charlotte, NC Central Delivery Terminal 3302 · In-Office · Full-time · Posted Oct 6, 2026
- Experience
- 1-2 years in customer service or support roles.
About the job
Supports customers and delivery operations by resolving order, delivery, and claims issues and coordinating with Lowe’s teams and logistics partners.
What you'll do
- Handle customer inquiries, feedback, escalations, and order changes; manage alerts, queues, and cases.
- Coordinate with stores, vendors, distribution centers, and 3PL partners to support inventory accuracy and on-time deliveries.
- Process and track claims, delivery updates, reschedules, and “Save the Sale” opportunities.
What they ask for
- 1-2 years in customer service or support roles
- Ability to read, write, and perform basic math skills
- Strong interpersonal and problem-solving skills
- Proficiency in Microsoft Office Suite
Nice to have
- Experience with inventory, processing returns, and communicating with vendors
- Exposure to logistics or home delivery operations
Tools
Microsoft Office Suite
Model-written summary · the original posting is authoritative