Lumana
Senior Customer Success Manager
$20K–$150K
State of New York · Hybrid · Manager · Full-time · Posted Oct 23, 2026
- Experience
- 7+ years; compensation section labels the role Senior CSM (7–10 years experience).
About the job
Build Lumana’s U.S. enterprise Customer Success function while managing strategic accounts through onboarding, adoption, value realization, expansion readiness, and renewals.
What you'll do
- Establish scalable customer success processes, operating rhythms, and programs; manage the full post-sale lifecycle for enterprise accounts.
- Lead onboarding and activation, monitor customer health, identify risks, and coordinate with Solutions Engineering, Support, and Sales.
- Run QBRs, mitigate churn risks, and partner with Account Executives on renewal and expansion strategy.
What they ask for
- 7+ years in technical Customer Success, Account Management, or similar post-sale roles in SaaS or enterprise technology.
- Experience as a founding customer success hire in an early-stage startup.
- Experience supporting technical buyers and managing high-touch enterprise accounts.
- Strong cross-functional coordination, product-usage-data interpretation, executive communication, and structured process skills.
Nice to have
- Familiarity with APIs, integrations, or technical implementation workflows; experience building customer success playbooks or onboarding frameworks.
- Experience in security, AI, infrastructure, data platforms, camera systems, IoT, networking, or cloud platforms.
Pay
USD 115K–130K base salary; USD 20k variable; USD 135K–150K OTE; USD 10K–20K Commission (type not specified)
Tools
SaaS, APIs, IoT
AI focus
The role supports customers using Lumana’s AI video security platform; no specific AI development work is stated.
Model-written summary · the original posting is authoritative