Luminance
Customer Success Manager
$75K–$90K
New York, New York · Manager · Full-time · Posted Jun 9, 2025
- Education
- Bachelor’s degree or equivalent practical experience.
About the job
Manages post-sale customer relationships and guides legal teams through onboarding, adoption, and value realization for Luminance’s LegalTech platform.
What you'll do
- Lead structured onboarding, align stakeholders, and manage milestones and timelines.
- Support AI-driven product adoption, change management, training, and user enablement.
- Monitor engagement, address risks, and identify opportunities for renewals, account growth, and product feedback.
What they ask for
- Experience in Customer Success, Account Management, Project Management, Implementation, or a related B2B SaaS customer-facing role, or as a legal professional transitioning into LegalTech.
- Experience managing structured onboarding or customer-facing projects.
- Experience supporting technology adoption or organizational change.
- Bachelor’s degree or equivalent practical experience.
Pay
$75,000 - $90,000 (USD; base salary)
Tools
Luminance’s enterprise LegalTech platform
AI focus
Guide customers in adopting AI-driven solutions and modernizing legal workflows.
Model-written summary · the original posting is authoritative