Legal Implementation Specialist Lead

What you'll do

• Coach and develop Legal Implementation Specialists; review complex configurations and solution designs.
• Manage team capacity, onboarding milestones, delivery risks, escalations, and customer expectations.
• Improve implementation standards and partner with Customer Success and Product to strengthen customer outcomes.

What they ask for

• 5+ years of experience in a client-facing legal tech or B2B SaaS role covering implementation, onboarding, professional services, delivery, or customer success, and/or significant relevant legal or legal operations experience.
• Track record owning complex implementations, delivery programmes, or customer outcomes end to end; experience leading or mentoring delivery-focused colleagues.
• Understanding of contracts, negotiation positions, approval processes, and commercial workflows; strong project, stakeholder, and risk management skills.
• Experience crafting effective prompts for AI systems; undergraduate degree at 2:1 level, GPA of 3.5 or above, or equivalent qualification.

Nice to have

• Qualified lawyer or experience in-house, in legal operations, or in a legal technology environment.
• Experience with enterprise software implementations, multi-region rollouts, or establishing implementation standards and quality processes.

Pay

$130,000-$140,000 USD per annum base salary; bonus amount not stated.

Tools

Luminance platform

AI focus

Craft prompts for AI systems and use AI tooling to improve scoping, configuration, QA, and delivery efficiency.