Luminance
Senior Customer Solutions Engineer
New York, New York +1 · Senior · Full-time · Posted Jun 27, 2025
- Location
- New York, New York
San Francisco, California - Experience
- At least 2 years at a SaaS vendor.
- Education
- Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).
About the job
Build and support customer integrations for Luminance’s AI platform, advising prospects and customers and creating tools and documentation to make integrations easier.
What you'll do
- Advise customers on integration requirements and solutions, and support the sales team in converting prospects.
- Build integrations and manage integration issues across business platforms and applications.
- Develop reusable APIs, SDKs, toolkits, documentation, and other resources for developers.
What they ask for
- Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).
- At least 2 years at a SaaS vendor.
- Experience in software development, system integration, and creating customer-facing developer resources such as APIs, SDKs, and documentation.
- Demonstrable experience with JavaScript, NodeJS, Python, or equivalent frameworks/languages.
Nice to have
- SaaS experience in the AI and/or Cybersecurity space.
- Prior experience in a customer-facing technical team collaborating with developer or technical personas.
Tools
Salesforce, ServiceNow, Slack, JavaScript, NodeJS, Python, APIs, SDKs
AI focus
Integrate and support Luminance’s AI platform for customer workflows.
Model-written summary · the original posting is authoritative