Luminance
Senior Customer Solutions Engineer
$115K–$150K
New York, New York · Senior · Full-time · Posted Jul 3, 2025
- Experience
- At least 3-years at a SaaS vendor.
- Education
- Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).
About the job
Build and support customer integrations with Luminance’s AI platform, helping enterprise customers connect systems and implement legal workflows.
What you'll do
- Advise prospective and existing customers on integration solutions and support sales teams with technical expertise.
- Build integrations and workflows across customer platforms, and manage integration issues.
- Develop reusable developer tools, APIs, SDKs, documentation, and other technical resources; gather feedback to improve them.
What they ask for
- Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).
- At least 3-years at a SaaS vendor.
- Experience in software development, system integration, and creating customer-facing developer resources such as APIs, SDKs, and documentation.
- Experience of Full Stack Web development and Cloud Architecture; demonstrable experience with JavaScript, NodeJS, Python or equivalent frameworks/languages.
Nice to have
- Experience at a SaaS vendor in the AI and/or Cybersecurity space.
- Prior experience in a customer-facing technical team focused on collaborating with developer/technical personas.
Pay
$115,000 - $150,000 per annum (USD, base salary)
Tools
Salesforce, ServiceNow, Slack, JavaScript, NodeJS, Python, APIs, SDKs
AI focus
Integrate customers with Luminance’s AI platform and advise on its effective use.
Model-written summary · the original posting is authoritative