Luminance
Technical Support Engineer
$75K
Dallas, Texas · Full-time · Posted Jun 16, 2026
- Education
- Bachelor's or Master's degree in a scientific or analytical discipline with a 2:1 or above (UK) or GPA of 3.5 or above (US).
About the job
Provides first-line support for Luminance customers and prospective customers, managing queries and coordinating with other teams to resolve issues and explain product features.
What you'll do
- Manage customer issues from intake through resolution while maintaining customer relationships.
- Respond to customer queries directly or coordinate with Technical Specialists and other departments.
- Understand the product and customers’ individual use cases and needs.
What they ask for
- Bachelor's or Master's degree in a scientific or analytical discipline with a 2:1 or above (UK) or GPA of 3.5 or above (US).
- Excellent verbal and written interpersonal and communication skills.
- Desire to work in a customer-facing role.
- Detail-oriented, organised problem-solver with strong time management and prioritisation skills.
Nice to have
- Experience with customer-facing activities.
- Prior experience of eDiscovery.
Pay
$75,000 per annum (base salary)
Model-written summary · the original posting is authoritative