Lyft
Senior Product Manager, Customer Care AI
$148K–$185K
San Francisco, CA +1 · Manager · Full-time · Posted Sep 8, 2026
- Location
- San Francisco, CA
San Francisco, California, United States - Experience
- 5+ years of product management experience; AI, ML, or conversational-interface experience or familiarity.
- Education
- Degree in Computer Science, Engineering, Math, or equivalent technical experience is strongly preferred.
About the job
Leads development and scaling of AI agents that resolve customer support issues and assist Lyft’s human support agents across chat and voice.
What you'll do
- Build, refine, and scale AI agents, prompts, and conversation flows for customer support.
- Partner with engineering, data science, ML, and support operations to define capabilities and improve agent performance.
- Set AI strategy, success metrics, and roadmaps; use customer feedback and data to guide prioritization.
What they ask for
- 5+ years of product management experience, with experience or familiarity with AI, ML, or conversational interfaces.
- Technical acumen to understand and shape AI system designs, including prompt engineering and agent architectures.
- Experience leading a team of engineers and setting goals, strategies, and multi-quarter roadmaps.
- Comfort working in fast-moving, ambiguous environments.
Nice to have
- Degree in Computer Science, Engineering, Math, or equivalent technical experience.
Pay
$148,000-185,000/year USD base salary
Tools
AI, ML, LLM, prompt engineering
AI focus
Develops customer-support AI agents that understand customer needs, make decisions, resolve issues, and support human agents across chat and voice.
Model-written summary · the original posting is authoritative