Lyft
Senior Product Manager, Customer Care AI
$148K–$185K
New York, NY +1 · Manager · Full-time · Posted Sep 18, 2026
- Location
- New York, NY
San Francisco, California, United States - Experience
- 5+ years of product management experience.
About the job
Leads product development for AI agents that resolve Lyft customer support issues across chat and voice and help human support agents.
What you'll do
- Build and optimize customer support AI agents, including prompt logic and conversation flows.
- Partner with engineering, data science, ML, and support operations to design capabilities and improve agent performance.
- Set success metrics, guide prioritization, and create a scalable AI strategy.
What they ask for
- Deep technical acumen to understand and shape AI system designs, including prompt engineering and agent architectures.
- Experience leading engineers and setting goals, strategies, and multi-quarter roadmaps.
- Ability to work in fast-moving, ambiguous environments.
Nice to have
- Experience or familiarity with AI, ML, or conversational interfaces.
- Degree in Computer Science, Engineering, Math, or equivalent technical experience.
Pay
$148,000-185,000/year (base salary)
Tools
AI, ML, LLM
AI focus
Develop, deploy, and scale AI agents for customer support; refine prompts and conversation flows, improve agent performance using feedback, and define a scalable AI strategy.
Model-written summary · the original posting is authoritative