Mach9
Community Marketing Manager
San Francisco · On-site · Manager · Full-time · Posted Jul 24, 2026
About the job
Build and grow Mach9’s customer community through online engagement, in-person programs, advocacy, referrals, and customer feedback.
What you'll do
- Choose and design the community experience, including onboarding, moderation, and repeatable engagement activities.
- Develop customer advocates and run meetups, user groups, advisory sessions, and partnership events.
- Create customer stories and event content, and share customer feedback with product, engineering, and customer success teams.
What they ask for
- Experience building or growing a customer, professional, alumni, membership, or interest-based network.
- Evidence of creating repeat participation, not only promoting one-time events.
- Ability to earn trust and build lasting relationships with specialized users.
- Clear writing and communication across online groups, email, social media, and live events.
Nice to have
- Experience recruiting attendees or growing participation without relying on an established brand.
- Photography, graphic design, filming, video-editing, or related industry experience in construction technology, industrial software, engineering, or GIS.
Model-written summary · the original posting is authoritative