Mach9
Solutions Engineer
$130K–$200K
San Francisco · On-site · Full-time · Posted Jun 12, 2026
About the job
Own the post-sale customer experience for Mach9’s Digital Surveyor platform, driving onboarding, project delivery, support coordination, and account growth.
What you'll do
- Manage customer relationships, onboarding, training, and progress toward successful production projects.
- Coordinate customer projects and support issues with Engineering, keeping stakeholders informed and projects moving.
- Identify account growth opportunities and communicate customer feedback to Sales and Engineering.
What they ask for
- Strong organization, responsiveness, and follow-through across multiple accounts and priorities.
- Clear communication with technical and non-technical stakeholders; able to create written updates and presentations.
- Experience using AI to automate repetitive workflows and build practical solutions.
- Willingness to travel approximately 25% (about one week per month).
Nice to have
- Experience in AEC, surveying, infrastructure, or geospatial workflows; or in Customer Success, Implementation, Solutions, or Project Management.
- Familiarity with HubSpot; SQL or basic data fluency.
Pay
$130K – $200K (base salary)
Tools
Digital Surveyor, Google Workspace, Notion, HubSpot, SQL
AI focus
Use AI to automate repetitive workflows and build practical solutions.
Model-written summary · the original posting is authoritative