Technical Account Manager - Enterprise

What you'll do

• Support customer onboarding, implementation, adoption, product integration, security questionnaires, and enterprise authentication implementations.
• Partner with engineering to identify product improvements and communicate customer needs to the roadmap.
• Create technical documentation and enablement materials, and coordinate customer success with the founder and account executives.

What they ask for

• 2+ years experience in B2B SaaS.
• Strong technical and design fluency, including the ability to explain component libraries.
• Comfort working in ambiguity and building structure in a fast-moving environment.
• Entrepreneurial spirit and first principles thinking.

Nice to have

• Prior experience at an early-stage AI company (Seed to Series C preferred).
• Experience with Magic Patterns, coding, bottoms-up adoption funnels or PLG, or as a founder, early operator, or first customer success hire.

Tools

SSO, SAML

AI focus

Supports enterprise customers using Magic Patterns, an AI company’s product; no specific AI development duties are stated.