MagicSchool
Customer Experience Operations Manager
$90K–$120K
Remote · Remote · Manager · Full-time · Posted Oct 15, 2026
- Experience
- 2–4 years in customer experience, revenue operations, or GTM operations; ideally within SaaS.
About the job
Builds and improves customer experience operations by translating business needs into scalable workflows, managing Salesforce and GTM systems, and putting effective AI-assisted processes into production.
What you'll do
- Build, document, and maintain Salesforce workflows, automations, and reliable CX systems and reporting.
- Prototype AI-assisted workflows, evaluate GTM-stack AI features, and maintain reusable prompts, agent instructions, and templates.
- Troubleshoot Salesforce and GTM systems and lead cross-functional projects, prioritizing work and aligning stakeholders.
What they ask for
- 2–4 years in customer experience, revenue operations, or GTM operations; ideally in SaaS.
- Proven Salesforce administration and development experience, including flows, automations, and reporting.
- Proficiency in Google Sheets and basic SQL; strong technical troubleshooting and project management skills.
- Hands-on use of LLMs for operational problems, with prompt design and output-quality evaluation.
Nice to have
- Familiarity with Gong, Chili Piper, Skilljar, Intercom, or other CX-enablement platforms.
- Experience supporting PLG teams or strategies, or working in high-growth startup-like environments.
Pay
$90K – $120K (USD, base salary)
Tools
Salesforce, Google Sheets, SQL, Claude, ChatGPT, N8N, Zapier, MCP connectors
AI focus
Prototype and productionize AI-assisted operational workflows, evaluate AI features in the GTM stack, write reusable prompts and agent instructions, and assess when AI is preferable to deterministic automation.
Model-written summary · the original posting is authoritative