Mainstay
Agent Operations Lead
$120K–$140K
Remote · Remote · Full-time · Posted Oct 14, 2026
- Experience
- 5+ years; SFR experience strongly preferred.
About the job
Own the operating results and customer relationships for institutional single-family rental portfolios, coordinating internal teams from home intake through closing and helping launch new customers, markets, and programs.
What you'll do
- Manage customer portfolios end to end, including dispositions and sometimes acquisitions; set priorities across agents, pricing, field, and transaction coordination teams.
- Run customer operating cadence, reporting, analysis, escalations, and difficult conversations in partnership with the business relationship lead.
- Launch new customers, markets, and programs, then operate them through steady state.
What they ask for
- 5+ years in real estate operations, portfolio or asset management, or account management for institutional or high-volume real estate customers.
- Demonstrated ownership of portfolio outcomes or customer operations, including reporting cadence and difficult conversations.
- Working knowledge of the transaction lifecycle: pricing, listing, offers and negotiation, and contract to close.
- Demonstrable AI workflows using at least one general-purpose LLM on a real portfolio or pipeline, plus judgment to verify outputs and comply with Fair Housing requirements.
Nice to have
- SFR experience; acquisitions experience is a plus.
- Real estate license; SQL or BI tool experience is a plus.
Pay
$120,000 to $140,000 USD total pay (on-target earnings; base salary and target bonus)
Tools
ChatGPT, Claude, Gemini, Salesforce, G-Suite, Slack, MacOS, SQL
AI focus
Build and use AI workflows for portfolio operations such as reconciliation, exception reporting, customer updates, and escalation triage; verify accuracy and Fair Housing compliance, and know when not to use AI.
Model-written summary · the original posting is authoritative