Mainstay
Vendor Operations Specialist
Remote · Remote · Full-time · Posted Oct 23, 2026
- Experience
- No minimum years required; 3+ years managing contractors or vendors in the stated fields is preferred.
About the job
Own day-to-day vendor and agent communications for Mainstay’s Renovation as a Service operations, keeping work orders on track from assignment through completion.
What you'll do
- Manage the RaaS inbox and routine vendor and agent questions, check-ins, and communications within established SLAs.
- Handle vendor escalations and on-site blockers, escalating vendor reassignment or intervention needs to the Head of Partnerships & Field Operations.
- Process routine scope edits, partial approvals, and change orders; maintain accurate work-order data and follow up on stalled or incomplete jobs.
What they ask for
- Able to multitask and prioritize across high-volume, high-velocity work without letting exceptions slip.
- Able to balance company priorities while advocating for vendors when appropriate.
- Comfortable working all day in systems.
Nice to have
- 3+ years managing contractors or vendors in residential renovation, property management, SFR, or real estate operations.
- Prior experience with Airtable, Slack, SiteCapture, and Helpscout; familiarity with institutional SFR clients, SOPs, playbooks, or vendor scorecards is also preferred.
Tools
Slack, Helpscout, Airtable, SiteCapture
AI focus
The posting prefers using AI tools and automations day to day and being able to specify a rule for one.
Model-written summary · the original posting is authoritative