Marqeta
Director, IT Operations and Infrastructure
$184K–$271K
Oakland · On-site · Director · Full-time · Posted Oct 7, 2026
- Experience
- 8+ years of progressive IT experience; 3+ years in a people management or team lead role.
- Education
- Bachelor's degree or equivalent experience in Information Technology, Computer Science, or a related field.
About the job
Leads Marqeta’s global IT operations, end-user support, endpoint infrastructure, and corporate collaboration platforms to provide reliable and secure employee services.
What you'll do
- Lead helpdesk and VIP support, incident management, and escalations while improving service quality.
- Set end-user compute and endpoint engineering strategy, including device lifecycle, MDM, security compliance, procurement, and budgets.
- Manage collaboration and productivity platforms and lead teams across IT operations and geographies.
What they ask for
- 8+ years of progressive IT experience, including 3+ years in people management or a team lead role.
- Experience operating helpdesk or IT support, with SLA ownership and escalation management.
- Hands-on endpoint engineering, MDM, and hardware asset lifecycle experience.
- Experience administering corporate collaboration and SaaS platforms.
Nice to have
- Experience in financial services, fintech, or another regulated industry.
- Relevant certifications such as ITIL, CompTIA, or cloud/endpoint platform certifications.
Pay
$217,000 - $271,200 USD base salary; $199,600 - $249,500 USD base salary; $184,400 - $230,500 USD base salary
Tools
Google Workspace, Slack, Box, Jira, Jamf, Microsoft Intune, ServiceNow, Jira Service Management
AI focus
Collaborate with AI enablement functions to incorporate enterprise AI strategy into collaboration and productivity platforms; familiarity with AI productivity tools and automation for IT workflows.
Model-written summary · the original posting is authoritative