Marriott Vacations Worldwide
Director of Operations
Marriott's Crystal Shores · Director · Full-time · Posted Oct 16, 2026
- Experience
- 4 years with a 2-year degree, or 2 years with a 4-year bachelor's degree, in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area.
- Education
- 2-year degree or 4-year bachelor's degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.
About the job
Leads hotel operations to improve guest satisfaction, achieve budget and revenue goals, and execute the property’s operational strategy.
What you'll do
- Develops and executes operational strategy with the hotel management team, monitoring performance against budget.
- Leads operations teams, sets goals, coaches employees, and implements service and business initiatives.
- Reviews guest feedback, addresses complaints, and drives improvements to the guest experience.
What they ask for
- A 2-year degree in a stated or related major and 4 years of relevant experience; or a 4-year bachelor's degree in a stated or related major and 2 years of relevant experience.
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