Marriott Vacations Worldwide
Front Desk Manager
$72K–$80K
The Westin Ka'anapali Ocean Resort Villas · Manager · Full-time · Posted Sep 28, 2026
- Experience
- 2 years in guest services, front desk, or a related professional area with a high school diploma or GED; alternatively, no work experience is required with a relevant 2-year degree.
- Education
- High school diploma or GED; OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major.
About the job
Assists the Front Office Manager by overseeing front office operations and staff, maintaining efficient check-in and check-out, guest satisfaction, and department financial performance.
What you'll do
- Manage daily front desk and front office operations, staffing, policies, and shift coverage.
- Lead, coach, and supervise employees, including supporting hiring, orientation, and performance processes.
- Resolve guest complaints and monitor service quality, guest feedback, occupancy, and room revenue.
What they ask for
- High school diploma or GED and 2 years of experience in guest services, front desk, or a related professional area; OR a relevant 2-year degree with no work experience required.
- A valid driver's license may be required, with at least one year of clean driving history.
Pay
$72,500 - $80,000 (base salary; currency not stated)
Model-written summary · the original posting is authoritative