Marriott Vacations Worldwide
Sales Experience Manager (Bilingual Japanese)
$100K
Marriott's Ko Olina Beach Club · Manager · Full-time · Posted Oct 29, 2026
- Experience
- Minimum 2 years in a similar position.
- Education
- High school diploma or GED.
About the job
Manages owner and customer relations, sales gallery operations, and support teams to improve the ownership experience and reduce cancellations.
What you'll do
- Resolve owner and customer concerns, address escalations, and coordinate follow-up on pending defaults and cancellations.
- Oversee daily sales gallery, front desk, and tour desk operations, including staffing, service standards, and team performance.
- Train and coach associates, support recruiting, and coordinate with Sales and Marketing to improve operations and customer outcomes.
What they ask for
- Proficiency in English; Japanese is indicated by the role title, but the posting does not specify a Japanese-language proficiency requirement.
- Willingness to work early mornings, occasional nights, weekends and holidays as business needs require, and be reachable during off-hours.
Pay
$100,000 plus additional incentive pay
Tools
MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology
Model-written summary · the original posting is authoritative