Material Security
Sr. Technical Customer Success Manager
$155K–$165K
Remote · Remote · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 5+ years in a customer-facing post-sales or implementation role in SaaS environments, and 5+ years of relevant domain expertise.
About the job
Own customer relationships and technical success across a portfolio of accounts, driving product adoption, retention, and expansion while helping mature the Customer Success organization.
What you'll do
- Manage 12–18 accounts totaling $2–5M ARR; build relationships and account plans across the customer lifecycle.
- Lead onboarding, complex deployments, technical troubleshooting, executive business reviews, and customer escalations.
- Share customer feedback with Product and Engineering, communicate product updates, and identify expansion opportunities.
What they ask for
- 5+ years in a customer-facing post-sales or implementation role in SaaS environments.
- 5+ years of domain expertise in a security product, cloud email, Google Workspace/Microsoft 365, SSO, or equivalent.
- Hands-on SQL or coding experience, including custom API-based integrations.
- Experience collaborating with Engineering, Product, Support, and Sales teams.
Nice to have
- Cybersecurity or identity management experience.
Pay
$155,000-$165,000 USD annually (base salary)
Tools
SQL, Google Workspace, Microsoft 365, SSO
Model-written summary · the original posting is authoritative