MathWorks
Customer Support Coordinator
$44K–$66K
Natick, MA · Full-time · Posted Oct 28, 2026
- Experience
- 0–3 years of Customer Service experience; 1 year of professional work experience is required.
- Education
- Bachelor's degree (or equivalent experience).
- Visa sponsorship
- Must be authorized to work in the United States full-time for any employer without restriction. Visa sponsorship will not be provided.
About the job
Supports global customers throughout their lifecycle by resolving inquiries about licenses, activation, online accounts, and related issues through email, phone, and chat.
What you'll do
- Assist customers with license modifications and activation, account creation and troubleshooting, and other inquiries.
- Resolve customer and team issues through decision-making, conflict resolution, and problem-solving.
- Identify and implement process improvements and communicate customer issues.
What they ask for
- Bachelor's degree and 1 year of professional work experience (or equivalent experience).
- 0–3 years of Customer Service experience focused on helping customers via phone and email.
- Experience using CRM applications and working in a Windows environment.
- Strong written and oral communication skills; demonstrated problem-solving ability.
Nice to have
- Salesforce experience; ability to multitask across multiple applications.
- Experience in a multinational corporation; fluency in Spanish or another foreign language.
Pay
43,999–66,000 USD (yearly), base salary
Tools
CRM applications, Salesforce, Windows
Model-written summary · the original posting is authoritative