MathWorks
Desktop Support Technician
$47K–$71K
Natick, MA · Full-time · Posted Oct 28, 2026
- Experience
- 2–3 years of IT support experience.
- Education
- Bachelor’s degree in Computer Science, Computer Engineering, or Information Systems, or equivalent.
About the job
Provides day-to-day technical support to MathWorks staff, troubleshooting computing systems and supporting meetings, events, and shared workplace technology.
What you'll do
- Install, configure, and troubleshoot computer systems, applications, and network equipment.
- Support meetings and events, including conference room AV, recording, broadcast, and digital signage systems.
- Resolve support tickets, collaborate on complex issues, and perform assigned IT projects.
What they ask for
- Bachelor’s degree in Computer Science, Computer Engineering, or Information Systems, or equivalent.
- 2–3 years of IT support experience, including networked PC equipment.
- Proficiency with operating systems, desktop software, and the Microsoft ecosystem.
- Knowledge of networking principles, topology, and protocols.
Nice to have
- UNIX, Linux, Mac, SharePoint, Webex, or AV knowledge.
Pay
47,199–70,800 USD (yearly) base salary
Tools
Microsoft ecosystem, UNIX, Linux, Mac, SharePoint, Webex
Model-written summary · the original posting is authoritative