MathWorks
Install and Licensing Support Technician
$57K–$85K
Natick, MA · Full-time · Posted Oct 28, 2026
- Experience
- 1 year of professional work experience (or equivalent experience) is required; 6–12 months of IT experience is also stated.
- Education
- Bachelor's degree (or equivalent experience); a degree focused in Computer Science, Information Technology, or STEM is preferred.
About the job
Provides customer-facing technical support by troubleshooting MathWorks installation and licensing issues across operating systems and computing environments.
What you'll do
- Troubleshoot internal and external customer requests via phone, email, and web.
- Support installation and licensing configurations on cloud platforms, continuous integration servers, Docker, and compute clusters.
- Contribute to process improvements, technical solutions, and cross-functional team projects.
What they ask for
- Bachelor's degree and 1 year of professional work experience, or equivalent experience.
- Experience in a customer-facing role.
- Working knowledge of Linux, Windows, Mac, networking, and license management.
- Ability to identify and implement process and policy improvements.
Nice to have
- Degree focused in Computer Science, Information Technology, or STEM.
Pay
56,800–85,199 USD (yearly) base salary
Tools
Amazon AWS, Microsoft Azure, docker, Windows, MacOS, Linux
Model-written summary · the original posting is authoritative