Matic Robots
Robotics Customer Success Intern
Menlo Park, CA · On-site · Internship · Posted Sep 8, 2026
- Education
- Bachelor's degree completed or in progress.
About the job
Resolves customer support tickets for a home-cleaning robot, troubleshoots issues, coordinates escalations and repairs, and improves support processes using customer feedback and AI tools.
What you'll do
- Own customer tickets from first response through resolution, including troubleshooting and arranging repairs or replacements.
- Escalate complex issues to Engineering, Product, or Ops and analyze ticket data to identify recurring problems and product gaps.
- Develop AI tools and feedback loops to improve response times, support quality, and customer success processes.
What they ask for
- Weekend availability for rotating customer-support coverage.
- Bachelor's degree completed or in progress.
Nice to have
- Technical or analytical background.
Pay
$25- $35/hour USD base salary
Tools
AI, hardware, software, algorithms, Matic app
AI focus
Develop and deploy AI tools, such as skills and agents, to improve response times and support quality.
Model-written summary · the original posting is authoritative