Maven Clinic
Customer Success Director
$150K–$175K
Remote +2 · Remote · Director · Full-time · Posted Sep 18, 2026
- Location
- Remote
New York, NY
Remote, US (Hub cities) - Experience
- 8+ years in client-facing roles, with 5+ years leading enterprise or global accounts.
- Visa sponsorship
- Requires active work authorization in the US.
About the job
Leads strategic enterprise client relationships and account growth, driving renewals, retention, enrollment, and measurable business and clinical outcomes.
What you'll do
- Own executive relationships and global account strategy for high-value employer and payer accounts.
- Drive enrollment, renewal health, retention, and expansion in partnership with Sales and Renewal teams.
- Build success plans and business reviews that demonstrate client ROI and inform internal teams.
What they ask for
- 8+ years in client-facing roles, including 5+ years leading enterprise or global accounts.
- Quantifiable commercial results in enrollment or adoption, expansion pipeline, and retention.
- Strong executive presence, stakeholder engagement, and ability to align solutions with financial and strategic goals.
- Comfort with matrixed global organizations, data, and CRM discipline; willingness to travel for executive meetings and periodically attend strategic planning in NYC.
Nice to have
- Experience coaching, mentoring, or managing client-facing teammates.
- Experience building processes and standards; familiarity with digital health, benefits, or women's and family health programs.
Pay
USD $150,000 - 175,000 per year (base salary)
Tools
Salesforce, Looker
Model-written summary · the original posting is authoritative