Maven Clinic
Senior Client Success Manager
$128K–$145K
Remote +2 · Remote · Manager · Full-time · Posted Jul 29, 2026
- Location
- Remote
New York, NY
Remote, US (Hub cities) - Experience
- 7+ years; experience with large employer clients (10,000+ employees) required.
- Visa sponsorship
- Requires active work authorization in the US.
About the job
Own strategic relationships and commercial outcomes for large employer clients, driving engagement, retention, renewals, and account expansion in coordination with health plan partners.
What you'll do
- Own account plans, renewal health, risk mitigation, expansion opportunities, and commercial handoffs with Sales and Renewals.
- Lead client engagement campaigns, quarterly business reviews, and data-driven business cases that demonstrate measurable ROI.
- Coordinate cross-functional teams and health plan partners to deliver client outcomes, resolve escalations, and inform product and process improvements.
What they ask for
- 7+ years in account management, customer success, or client services in digital health, healthcare, benefits, or SaaS, with commercial outcome ownership and knowledge of employee benefits and healthcare.
- Experience with large employer clients (10,000+ employees).
- Demonstrated ability to drive enrollment through marketing strategies and measurable client outcomes.
- Experience managing customer success post-sale across implementation, adoption, training, renewals, and account management.
Nice to have
- Experience working within or alongside a channel partner or payer-distributed model.
- Digital health experience in health, wellness, or family health; health benefit program experience is a bonus.
Pay
USD 128,000 - 145,000 per year base salary
Tools
Salesforce, Looker, Microsoft suite
AI focus
Adopt AI tools and technology to streamline workflows, generate insights, and elevate the client experience.
Model-written summary · the original posting is authoritative