Medra
Engagement Manager
$140K–$215K
San Francisco · On-site · Manager · Full-time · Posted Sep 8, 2026
- Experience
- 3+ years in a relevant customer-facing role and 3+ years in a biological research lab.
About the job
Own customer engagements for Medra’s Physical AI Scientist platform, guiding deployments from discovery through expansion and translating scientific needs into product and business outcomes.
What you'll do
- Lead customer relationships and deployments, from pre-sale through post-sale and expansion.
- Assess scientific workflows and requirements, then define deployment roadmaps, milestones, and success metrics.
- Coordinate across customer and internal teams, address risks, and turn customer feedback into scalable engagement playbooks and product input.
What they ask for
- Technical background in Bioengineering, Biological Engineering, Chemical Engineering, Computational Biology, Biological Sciences, or a related field.
- 3+ years of customer-facing experience in management or strategy consulting, biopharma/biotech business development, technical deployments, or other strategic roles.
- 3+ years working in a biological research lab in academia or industry, with fluency in scientific wet-lab workflows.
- Track record leading complex, high-stakes customer engagements with fast decisions and close internal and external coordination.
Nice to have
- Experience at an early-stage, high-growth startup.
- Experience working with robotics, hardware, or software engineers.
Pay
$140K – $215K (base salary)
AI focus
Lead customer deployments of a platform combining Physical AI for operating scientific instruments and Scientific AI for analyzing results, reasoning about next steps, and autonomously closing the loop; advise customer executives on science and AI strategy.
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