Mercor
Engagement Manager
$180K–$500K
San Francisco · On-site · Manager · Full-time · Posted Jul 7, 2026
- Experience
- 4+ years of total work experience.
- Education
- Technical BS/MS (or equivalent practical experience).
About the job
Own customer relationships from evaluation through delivery, guide AI training and deployment, and lead commercial growth across technology companies, research labs, and enterprise clients.
What you'll do
- Manage customer relationships, resolve questions and escalations, and drive issues to resolution.
- Lead commercial processes and help grow new and existing business; forecast revenue and identify growth opportunities.
- Coordinate with product, operations, and engineering on delivery, timelines, and technical evaluation and training strategy.
What they ask for
- Technical BS/MS or equivalent practical experience.
- Proven track record in enterprise client-facing roles and expanding customer relationships.
- Excellent verbal and written communication; ability to work cross-functionally and build trusted relationships with technical customers.
- Ability to understand the ML training and evaluation lifecycle and work with ML/engineering stakeholders.
Nice to have
- Experience in consulting or technical program management in industry.
- Experience in a top-tier Consulting Firm and fast-growth technology startup.
Pay
$180K – $200K (base salary); Annual target compensation including bonus and equity exceeds $500,000 (total pay)
Tools
ML
AI focus
Guide customer AI model evaluation, training, and deployment; work with research teams on training and evaluation strategy.
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