Mercury
Customer Support Specialist
$43K–$58K
San Francisco, CA, New York, NY, Portland, OR, or Remote within United States +1 · Remote · Full-time · Posted Oct 16, 2026
- Location
- San Francisco, CA, New York, NY, Portland, OR, or Remote within United States
Any Office or Remote - Experience
- 2+ years in a Customer Experience / Customer Support role.
About the job
Provides customer support for Mercury’s financial products, resolves account issues, and helps improve support processes and the customer experience.
What you'll do
- Answer customer questions and handle account requests across chat, email, and phone.
- Investigate user problems, work with engineering and partner banks, and share customer needs and product suggestions.
- Create help articles, improve internal tools and processes, and build customer support infrastructure.
What they ask for
- 2+ years of experience in a Customer Experience / Customer Support role.
- Consistently exercise empathy and communicate complex terminology clearly.
- Stay organized and calm while handling multiple tasks.
- Be available to work at least one weekend day per 5 day shift; schedule is fixed.
Nice to have
- Experience working in retail branch banking.
- Passion for uncovering customer needs and proactively solving problems.
Pay
$48,100 — $58,400 USD base salary; $43,300 — $52,500 USD base salary
Model-written summary · the original posting is authoritative