Mercury
Relationship Manager
$119K–$134K
San Francisco, CA +1 · Remote · Manager · Full-time · Posted Oct 14, 2026
- Location
- San Francisco, CA
Any Office or Remote - Experience
- 2–4 years in one of the listed fields.
About the job
Manages relationships with early-stage startups, helping them adopt Mercury’s financial products, resolve issues, and grow and retain their accounts.
What you'll do
- Serve as the primary relationship contact and help startups get value from Mercury’s products.
- Manage a large portfolio using engagement playbooks to support retention, growth, and account expansion.
- Partner with Sales, Partnerships, and Product to advocate for customers and improve their experience.
What they ask for
- 2–4 years in FinTech, Customer Success, early-stage banking, or startup-facing Account Management.
- Experience working with founders or early-stage teams.
- Ability to manage a large book of accounts using automation and playbooks while maintaining personal customer interactions.
- Strong communication, responsiveness, documentation, proactive communication, and project-management skills.
Nice to have
- Series 65 license, CFP, or CFA charterholder.
Pay
$119,400 — $134,300 USD base salary
Tools
Slack
Model-written summary · the original posting is authoritative