Mercury
Research Operations Lead
$170K–$237K
San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States +1 · Remote · Full-time · Posted Oct 14, 2026
- Location
- San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
Any Office or Remote - Experience
- 8+ years of hands-on research operations experience; 1–2 years of people management experience.
About the job
Leads Mercury’s research operations program, enabling teams to conduct ethical, high-quality customer research and use its findings in product decisions.
What you'll do
- Set the research strategy, roadmap, operating model, standards, and guidance; personally lead complex or high-stakes research.
- Own research tools, vendors, budget, AI-enabled workflows, and initiatives that bring teams closer to customers.
- Coach and manage one direct report, and help Product, Design, and Marketing build research skills and apply customer evidence.
What they ask for
- 8+ years of hands-on research operations experience, with a track record of building or scaling a program with measurable impact.
- 1–2 years of people management experience.
- Qualitative research experience and quantitative fluency.
- Clear communication with practitioners and senior stakeholders.
Nice to have
- None stated.
Pay
$189,400 — $236,700 USD base salary; $170,400 — $213,000 USD base salary; $179,000 — $223,700 CAD base salary
Tools
Dovetail, Maze, Rally
AI focus
Own and improve AI-enabled workflows for research planning, customer conversations, and synthesis, with attention to evidence, privacy, and human judgment; use AI in daily work.
Model-written summary · the original posting is authoritative