Mercury
Senior Relationship Manager
$143K–$179K
San Francisco, CA +1 · Remote · Manager · Full-time · Posted Oct 28, 2026
- Location
- San Francisco, CA
Any Office or Remote - Experience
- 3–7 years in FinTech, Customer Success, early-stage banking, or startup-facing Account Management.
About the job
Manages a portfolio of startup customers, helping founders adopt Mercury’s financial products, grow their accounts, and get responsive support.
What you'll do
- Serve as the primary relationship contact and help startups get business value from Mercury’s products.
- Manage and grow a large portfolio using engagement playbooks, identifying retention and expansion opportunities.
- Share customer trends and feedback with Sales, Partnerships, Product, and other teams to improve the customer experience.
What they ask for
- Experience working with founders or early-stage teams, with comfort in ambiguity and fast-paced environments.
- Ability to manage a large account portfolio with automation and playbooks while maintaining personal customer relationships.
- Strong communication and responsiveness; able to attend in-person events (<20%).
- Strong documentation, proactive communication, and project-management skills.
Nice to have
- Series 65 license, CFP, or CFA charterholder.
Pay
$142,900 — $178,600 USD (base salary)
Tools
Slack
Model-written summary · the original posting is authoritative