Mercury
Senior Risk Program Manager - Fraud & Disputes Enablement
$139K–$193K
San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States +1 · Remote · Manager · Full-time · Posted Oct 9, 2026
- Location
- San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
Any Office or Remote - Experience
- 5+ years of program management; 2+ years governing BPO or other outsourced operations.
About the job
Build and lead Fraud and Disputes programs, including bank charter readiness, operational reporting, and data-driven continuous improvement.
What you'll do
- Lead bank charter readiness programs, maintain audit-ready documentation, and coordinate regulatory, auditor, and partner-bank responses.
- Own operational quality reviews, monthly reporting, metrics, dashboards, and goal tracking for Fraud and Disputes.
- Analyze operational data and lead process, tooling, reporting, and continuous improvement initiatives.
What they ask for
- 5+ years of program management in risk, compliance, fraud, disputes, or operations at a bank, fintech, or other regulated financial services company.
- Banking experience and direct work with regulators, examiners, auditors, or sponsor banks.
- 2+ years governing BPO or other outsourced operations, including SLAs, performance and quality oversight, escalations, and business reviews.
- Strong knowledge of Fraud and/or Disputes operations; experience with metrics and dashboards, and using AI and automation to improve work.
Nice to have
- Lean Six Sigma certification (Green Belt or above), ISO quality credentials, PMI certification (PMP, PgMP), or equivalent experience.
- Experience with change management, QC, workforce management, learning and development, card network dispute rules, Risk UX, or high-growth program scaling.
Pay
$154,200 — $192,800 USD (base salary); $138,800 — $173,500 USD (base salary); $145,800 — $182,200 CAD (base salary)
Tools
Reg E, OKRs, Prosci/ADKAR, ITIL
AI focus
Use AI and automation to improve operational work, including evidence synthesis, SOP drafting and maintenance, QC and vendor data analysis, incident summaries, and status reporting automation.
Model-written summary · the original posting is authoritative