Merge
Customer Success Manager, Commercial
$110K–$150K
New York, NY · On-site · Manager · Full-time · Posted Sep 9, 2026
- Experience
- A minimum of 3+ years in a Customer Success or Account Management function for software products.
About the job
Manages commercial customers’ post-sales journey from onboarding through renewal, supporting adoption, resolving issues, improving customer experience, and identifying upsell opportunities.
What you'll do
- Manage a portfolio of 40–50 commercial customers and coordinate onboarding, adoption, and renewals with sales and technical services.
- Work with customers’ technical stakeholders to escalate and resolve issues; advocate for customer needs internally.
- Improve customer satisfaction and experience, identify upsell opportunities, and support contract renewals.
What they ask for
- At least 3+ years of experience in Customer Success or Account Management for software products.
- Ability to take ownership of a customer portfolio, make decisions, and advocate for customers.
- Ability to adapt, exercise sound judgment, and work effectively in a fast-moving startup environment.
- Team collaboration skills.
Nice to have
Pay
$110,000-$150,000 USD OTE (base + variable compensation)
Model-written summary · the original posting is authoritative