Merge
Enterprise Customer Success Manager
$175K–$210K
New York, NY · On-site · Manager · Full-time · Posted Oct 29, 2026
- Experience
- Minimum 6+ years.
About the job
Manage enterprise customers’ post-sales journey, support product adoption and customer satisfaction, resolve issues, and help secure renewals.
What you'll do
- Work with customer technical stakeholders to escalate and resolve issues.
- Manage onboarding through renewal, coordinating with sales and technical services to support adoption and customer use cases.
- Own a portfolio of up to 30 enterprise customers, improve their experience, and support contract renewals.
What they ask for
- At least 6 years of experience in Customer Success or Account Management for highly technical software products, working with technical stakeholders.
- Experience with enterprise SaaS customers with 800+ employees and executive-level stakeholders.
- Ability to autonomously own a customer portfolio, make decisions to achieve customer outcomes, and advocate for customers internally.
- Entrepreneurial mindset and ability to build or adapt processes for a new team.
Pay
$175,000-210,000 USD OTE (cash compensation, split between salary and variable compensation)
Model-written summary · the original posting is authoritative