Merge
Technical Support Engineer
$70K–$95K
Berlin, DE · On-site · Full-time · Posted Sep 18, 2026
- Experience
- 2+ years in support engineering, solutions engineering, sales engineering, or software engineering.
About the job
Provides technical support to customers and prospects, troubleshoots issues, and helps integrate Merge into customers’ products.
What you'll do
- Support customers via online chat, email, and Slack; troubleshoot issues and provide timely solutions.
- Assist with customer integrations and collaborate with engineering and platform teams to resolve issues.
- Create and maintain help center guides and documentation.
What they ask for
- Strong verbal and written communication skills.
- Strong problem-solving skills.
Nice to have
- Prior startup experience.
Pay
70,000 euro - 95,000 euro (cash compensation; currency code not stated)
Tools
APIs, Slack
Model-written summary · the original posting is authoritative