Merge
Technical Support Engineer
$115K–$130K
San Francisco, CA · On-site · Full-time · Posted Oct 19, 2026
- Experience
- 2+ years in technical support, customer-facing engineering, or solutions engineering roles.
- Education
- Computer science background or other technical/quantitative orientation.
About the job
Provides technical support to customers and prospects by troubleshooting issues, assisting with product integrations, and coordinating resolutions with internal teams.
What you'll do
- Support customers through chat, email, Slack/Teams, and screen-share meetings; troubleshoot issues and find timely solutions.
- Help integrate Merge into customers’ products and partner with Engineering, Product, and Customer Success to resolve incidents and advocate for feature requests.
- Maintain help guides, runbooks, and internal notes; participate in an overnight critical-incident on-call rotation about once every six weeks.
What they ask for
- 2+ years of experience in technical support, customer-facing engineering, or solutions engineering roles.
- Computer science background or other technical/quantitative orientation.
- Excellent verbal and written communication skills.
- Strong problem-solving skills.
Nice to have
- Scripting experience for debugging and one-off analyses.
- Prior startup experience.
Pay
$115,000 - $130,000 (USD, cash compensation; base salary not specified)
Tools
APIs, Slack, Teams
Model-written summary · the original posting is authoritative