Content Strategist, Help Center

What you'll do

• Write and maintain clear, accessible help content structured for people and machine retrieval.
• Partner with cross-functional teams to create reliable product and policy content, including for launches.
• Build and evaluate AI training data, prompts, and evaluation systems; use findings to improve content and model quality.

What they ask for

• 5+ years of content strategy experience, including content creation, management, and editing.
• 3+ years of experience in help and support content, content management systems and workflows, or online operations at a tech company.
• Experience using AI tooling and building or evaluating AI training datasets, prompts, or model output quality.
• Experience with content metrics, evaluation frameworks, support workflows, data analysis, XML, and structuring content for RAG or other machine-consumption systems.

Pay

$120,000/year to $177,000/year (base salary)

Tools

XML, RAG, LLM-as-a-judge

AI focus

Builds training data, prompts, and evaluation systems for AI support models; assesses output quality and failure cases, and improves model and content performance using responsible AI practices.