Meta
People Service Delivery Lead
$145K–$205K
Menlo Park, CA +1 · Full-time · Posted Oct 28, 2026
- Location
- Menlo Park, CA
New York, NY - Experience
- 8+ years managing large-scale, global transformation or continuous improvement initiatives.
- Education
- Bachelor's degree in a technical, business, operations, HR, consulting or related fields
About the job
Leads global People Operations transformation programs and builds technology-enabled solutions to improve employee lifecycle processes, reduce manual work, and responsibly apply AI and automation.
What you'll do
- Own complex operational programs from planning through delivery, including roadmaps, scope, tradeoffs, and risk management.
- Translate People Operations needs into tooling and system solutions with Engineering, HR Tech, and vendors; support integration, rollout, and adoption.
- Identify and implement process, automation, and AI improvements across employee lifecycle workflows while maintaining quality and responsible governance.
What they ask for
- Bachelor's degree in a technical, business, operations, HR, consulting, or related field.
- 8+ years managing large-scale global transformation or continuous improvement initiatives, with demonstrable business results.
- Experience with HR, payroll, or people-operations processes, including employee lifecycle workflows, or demonstrated ability to ramp quickly into a complex operational domain.
- Experience integrating AI tools into workflow improvement and applying responsible AI practices; comfortable in a modern web stack environment and able to hold substantive technical conversations.
Pay
$145,000/year to $205,000/year (base salary)
Tools
TypeScript, React
AI focus
Drive responsible AI adoption in operations, including workflow automation and optimization, knowledge management, and case deflection; apply risk assessment, bias mitigation, and quality and accuracy reviews.
Model-written summary · the original posting is authoritative