Meta
People Service Delivery Lead
$145K–$205K
Menlo Park, CA +1 · Full-time · Posted Sep 23, 2026
- Location
- Menlo Park, CA
New York, NY - Experience
- 8+ years.
- Education
- Bachelor's degree in a technical, business, or operations discipline, or equivalent experience.
About the job
Leads large-scale People Operations transformation programs and helps design and build tooling, including AI-enabled solutions, to improve employee lifecycle workflows.
What you'll do
- Own program roadmaps and delivery for complex operational transformations, managing scope, tradeoffs, risks, and outcomes.
- Partner with Engineering and HR technology teams to translate People Operations needs into system designs, integrations, and tools that reduce manual work.
- Identify and implement process, automation, and AI improvements; support change management, adoption, and stabilization.
What they ask for
- 8+ years managing large-scale, global transformation or continuous improvement initiatives with demonstrable business results.
- Knowledge of HR, payroll, or People Operations processes, or experience ramping quickly into a complex operational domain; experience with HR processes across multiple employee lifecycle stages.
- Experience using data to solve problems and delivering process improvements in a high-tech operations environment.
- Demonstrated AI skill development and responsible AI practices, with experience integrating AI tools to improve workflows and measurable outcomes.
Pay
$145,000/year to $205,000/year (base salary); bonus and equity amounts not stated.
Tools
TypeScript, React
AI focus
Drive responsible AI adoption in operations, including automation, workflow optimization, knowledge management, and case deflection; apply governance, risk assessment, bias mitigation, and quality reviews.
Model-written summary · the original posting is authoritative