Meta
People Service Delivery Manager
$174K–$244K
New York, NY · Manager · Full-time · Posted Sep 23, 2026
- Experience
- 12+ years; no stated alternatives.
- Education
- Bachelor's degree in a technical, business, or operations discipline, or equivalent experience.
About the job
Leads Meta’s People Service Delivery Operations team, scaling employee services through global transformation programs, technical tooling, and responsible AI-enabled process improvement.
What you'll do
- Lead and develop the operations team, setting goals and accountability for employee support across the employment lifecycle.
- Own complex transformation programs and roadmaps from inception through launch, including trade-offs, stakeholder communication, and sustained outcomes.
- Set technical direction for tools and integrations that improve people-operations workflows, reduce manual work, and responsibly apply AI.
What they ask for
- 12+ years managing large-scale, global transformation or continuous improvement initiatives with demonstrable business results.
- Experience building and scaling operational teams and designing or operating HR processes across multiple employee-lifecycle stages.
- Experience using AI tools to redesign workflows and deliver measurable impact, with responsible AI practices and ongoing AI skill development.
- Comfort with a modern web stack (TypeScript, React) and substantive technical discussions with engineering partners.
Pay
$174,000/year to $244,000/year (base salary)
Tools
TypeScript, React
AI focus
Drive responsible AI adoption in operations, including automation, workflow optimization, knowledge management, and case deflection, with governance, quality reviews, and appropriate handling of sensitive information.
Model-written summary · the original posting is authoritative