Regulatory Escalations Manager

What you'll do

• Investigate, coordinate, and resolve urgent escalations, including incidents involving Meta AI products.
• Design, test, and improve AI prompts, decision logic, runbooks, and human-review workflows.
• Communicate findings and decisions to leadership and partners, and drive operational improvements.

What they ask for

• 4+ years in escalation management, trust & safety, crisis response, investigations, regulatory compliance, policy, or a related operational field.
• Daily proficiency with AI tools, including prompt engineering, AI-assisted investigation, and workflow automation, with ability to critically evaluate and override outputs.
• Ability to manage high-pressure, time-sensitive situations and synthesize information into actionable insights and clear written communications.
• Experience collaborating across teams and creating scalable solutions to process inefficiencies or capability gaps.

Nice to have

• Familiarity with Meta's products, policies, and enforcement systems.
• Experience with AI evaluation, responsible AI practices, mentoring, or AI-powered workflows; background in content integrity, intellectual property, regulatory frameworks, advertiser policies, or civic/political escalations.

Pay

$100,000/year to $143,000/year USD base salary

AI focus

The role investigates AI-related escalations and designs, tests, and monitors AI-assisted workflows. It translates expert judgment into prompts, rules, and decision frameworks; evaluates AI outputs and failure patterns; and supports red-teaming and operational improvements.