Meta
Technical Program Manager, Expert Engagement and Voice of Customer (AI)
$199K–$272K
Menlo Park, CA · Manager · Full-time · Posted Oct 26, 2026
- Experience
- 12+ years of experience in technical program management, software engineering, or systems engineering.
- Education
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
About the job
Runs Meta’s expert engagement program end to end and leads the Voice of Customer program, turning expert work and feedback into improved AI workflows, products, and processes.
What you'll do
- Manage expert identification, onboarding, scheduling, workflow validation, capture cycles, and quality reviews.
- Track program targets and risks, manage partner communications and requests, and build self-serve onboarding resources.
- Collect and route feedback, represent expert needs in product requirements, and ensure participation and sensitive workflows meet privacy and compliance guardrails.
What they ask for
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- 12+ years of experience in technical program management, software engineering, or systems engineering, with ownership of portfolio-defining programs across multiple engineering organizations.
- Experience delivering technical programs from inception to delivery and running recurring operational programs with volume and quality targets.
- Experience running data collection, annotation, or human-in-the-loop programs at scale; designing scalable onboarding; and working with product and engineering teams to translate user friction into product requirements.
Pay
$199,000/year to $272,000/year USD base salary
AI focus
Supports AI agents by capturing expert workflows for model training and evaluation; integrates AI tools to optimize or redesign workflows and applies responsible AI practices.
Model-written summary · the original posting is authoritative