Metaview
Engagement Associate
$100K–$125K
San Francisco · On-site · Full-time · Posted Apr 1, 2026
- Experience
- 1–4 years post-academics; listed experience paths are alternatives.
About the job
Own customer onboarding, implementation, retention, and growth for a portfolio of recruiting customers, while building AI-enabled workflows and tools to improve customer outcomes and internal efficiency.
What you'll do
- Own retention and expansion, including renewals and GRR/NRR, across a customer portfolio.
- Lead onboarding, implementation, customer sessions, and lifecycle support; advise customers on hiring and use of Metaview’s agents.
- Analyze usage, build automations and customer-specific workflows, and share recurring product friction with Product.
What they ask for
- 1–4 years post-academics, with experience in consulting, Customer-Success, advisory, a relevant software/AI company role, or a junior role at a strong company with clear upward trajectory.
- Hands-on AI engagement, such as shipped projects, hackathons, coursework, prompt-engineering work, published writing, or work at an AI-native company.
- Evidence of guiding customers or stakeholders through onboarding, rollout, or changes in how they work.
- Ability to work in a hybrid model within New York.
Nice to have
- Strong academic record or evidence of passions/extracurricular excellence.
- Curiosity about hiring as a craft.
Pay
USD $100K – $125K base salary; equity offered; bonus offered
Tools
ChatGPT, Claude, Cursor
AI focus
Build AI-enabled automations, agents, internal tools, and customer workflows; support customers using recruiting AI agents.
Model-written summary · the original posting is authoritative