Metaview
Engagement Manager
$150K–$200K
New York City · On-site · Manager · Full-time · Posted Jun 1, 2026
- Experience
- 5+ years in consulting, customer success, solutions, engagement, or strategy roles serving B2B software customers.
About the job
Own customer relationships and revenue retention for Metaview’s largest accounts, driving adoption, renewals, and expansion while shaping AI-enabled customer workflows and the Engagement team’s methods.
What you'll do
- Own GRR and NRR, including renewals, expansion, pricing, and commercial conversations.
- Lead the customer journey, executive relationships, value cases, and change management to drive adoption and retention.
- Configure AI-enabled customer workflows, analyze usage data, and develop methods and product feedback for internal teams.
What they ask for
- 5+ years in consulting, customer success, solutions, engagement, or strategy roles serving B2B software customers at a high-growth company or top-tier firm.
- Commercial ownership of a customer book, including renewals, expansion, and retention targets; able to handle pricing, negotiation, and objections.
- Strong analytical judgment using product usage data and account signals; hands-on AI experience building, automating, or changing work practices.
- Experience leading customer workflow or technology change, credibility with executives and operators, and ability to work hybrid in New York.
Pay
USD $150,000 - $200,000 base salary
Tools
AI, ChatGPT, Claude, Cursor
AI focus
Build and configure AI-enabled customer workflows, tailor customer instances with templates, reports, and analytics, and automate internal workflows.
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