Meter
Support Operations
Phoenix · On-site · Full-time · Posted Jan 22, 2026
- Experience
- Experience in a support queue or desk environment is required; no number of years stated.
About the job
Runs and improves the support operation for a shift, managing inbound triage, ISP requests, customer communications, and handoffs so issues are handled promptly.
What you'll do
- Triage inbound requests, route work, and communicate status and expectations to customers.
- Own ISP requests end to end, coordinate service calls, and maintain clear shift handoffs.
- Build and document repeatable workflows, and identify recurring support issues.
What they ask for
- Experience working in a support queue or desk environment, such as IT, carrier, or technical support.
- Clear, concise communication in writing and over the phone.
- Detail-oriented, steady under pressure, and able to make day-to-day decisions and escalate when needed.
- Able to navigate ambiguity, take ownership, and follow issues through to resolution.
Model-written summary · the original posting is authoritative