Metriport
Head of Customer Success
$190K–$250K
San Francisco · On-site · Director · Full-time · Posted Oct 10, 2026
- Experience
- 7+ years of experience, with at least 5+ years in Customer Success, Account Management, Solutions, or Implementations.
About the job
Leads Metriport’s post-sales customer lifecycle, from implementation and customer support through adoption, renewals, and expansion.
What you'll do
- Create account-health measures and actions, and oversee customer success metrics such as GRR, NRR, logo retention, and NPS.
- Resolve customer needs and build processes to share customer insights across the organization.
- Lead and develop the Customer Success team, improve processes, and eventually oversee hiring.
What they ask for
- 7+ years of experience, including at least 5+ years in Customer Success, Account Management, Solutions, or Implementations.
- Previous experience as a Head of CS, Head of Account Management, Head of Implementations, or similar.
- Experience managing large enterprise accounts and larger volumes of mid-tier and startup accounts, and growing Customer Success from 1 to 100 at an early-stage startup between Seed and Series C.
- Engineering background and based in San Francisco or willing to relocate to work from the South Beach office.
Nice to have
- Healthcare experience; healthcare interoperability experience is a significant bonus.
Pay
$190K – $250K (base salary)
Model-written summary · the original posting is authoritative