Metriport
Technical Account Manager
$160K–$190K
San Francisco · Hybrid · Manager · Full-time · Posted Nov 3, 2026
- Experience
- 7+ years in a customer-facing technical role, with 4+ years at one company.
About the job
Own technical relationships with production customers, improve retention and product value, and identify customer-led expansion opportunities.
What you'll do
- Own customer health and retention metrics for production customers.
- Identify opportunities to increase product usage and expansion by helping customers realize measurable value.
- Develop customer success processes, monitoring systems, and customer check-in efforts.
What they ask for
- 7+ years in a customer-facing technical role, including 4+ years at one company; experience with formal or informal technical sales.
- Experience with a technical product, including reading API documentation and translating technical concepts for technical and non-technical stakeholders.
- Experience at both an early-stage startup and a later-stage company that has scaled Customer Success (Series D or larger).
- Expertise managing complex enterprise deals over extended periods and increasing customer usage.
Nice to have
- Healthcare IT or Healthtech domain expertise, including standards such as FHIR or HL7.
- Production coding, REST APIs, webhooks, or a software engineering background.
Pay
$160K – $190K USD base salary
Tools
API documentation, FHIR, HL7, REST APIs, webhooks
Model-written summary · the original posting is authoritative