Metropolis
Director, Partner Success
$150K–$175K
New York, New York, United States · Director · Full-time · Posted Oct 1, 2026
- Experience
- 5+ years of relevant experience in client success, account management, or a strategic customer-facing role.
About the job
Owns partner success, retention, financial performance, and growth for a portfolio of strategic partners, coordinating internal teams to deliver measurable value.
What you'll do
- Manage partner relationships, retention, financial performance, and escalations across a strategic portfolio.
- Coordinate with product, data, operations, and finance teams; deliver partner reporting and business reviews.
- Promote adoption of Metropolis offerings and grow existing partner accounts.
What they ask for
- 5+ years of relevant experience in client success, account management, or a strategic customer-facing role, with a record of retaining and growing complex accounts.
- Strong financial acumen, including P&L ownership, financial reporting, and budget management.
- Strong communication, relationship-building, data storytelling, and cross-functional influencing skills.
- Experience leveraging AI tools to transform workflows; travel approximately 5–10%.
Nice to have
- Background in parking, real estate, mobility, hospitality, or other operationally complex B2B services.
Pay
$150,000.00 USD to $175,000.00 USD annually (base salary)
AI focus
Use AI tools to transform static workflows into responsive, high-output processes.
Model-written summary · the original posting is authoritative